1. What types of cleaning services do you offer?

• UltraVista provides a wide range of services, including corporate and commercial cleaning, industrial cleaning, and specialty/deep cleaning services tailored to specific environments like medical facilities, food processing plants, and retail spaces.

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2. Do you use environmentally friendly cleaning products?

• Yes, we prioritize sustainability by using eco-friendly and non-toxic cleaning products whenever possible to ensure a safe and environmentally responsible approach.

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3. Are your employees trained and insured?

• Absolutely. All of our team members are highly trained in industry best practices and safety protocols, and we ensure they are fully insured to protect both our clients and employees.

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4. What areas do you serve?

• We currently serve a wide area across Melbourn Metropolitan area and surrounding regional areas. Contact us to confirm if we cover your area.

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5. Do you provide customized cleaning plans?

• Yes, we create customized cleaning plans tailored to meet the specific needs and schedules of each client, ensuring all requirements are met with precision.

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6. How often can you provide cleaning services?

• We offer flexible scheduling options, including daily, weekly, monthly, or one-time cleaning services to suit your specific requirements.

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7. What is included in your specialty/deep cleaning services?

• Our specialty and deep cleaning services include intensive cleaning for high-touch surfaces, equipment, carpets, windows, and hard-to-reach areas, ideal for periodic thorough cleaning in various industries.

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8. Do you clean after construction or renovation projects?

• Yes, we offer after-builders cleaning services to remove construction debris, dust, and residues, leaving your space spotless and ready for use.

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9. What precautions do you take in sensitive environments like medical facilities?

• For medical facilities, we follow strict protocols for infection control, using medical-grade disinfectants and specific cleaning methods to ensure a safe and hygienic environment.

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10. Can you clean during non-business hours?

• Yes, we can schedule cleaning services during off-hours, evenings, or weekends to avoid disruption to your business operations and ensure convenience.

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11. How do you ensure quality control?

• We maintain high standards by conducting regular inspections, gathering feedback, and making adjustments as needed. Quality control is an essential part of our service process to guarantee customer satisfaction.

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12. Do you provide sanitation and disinfection services?

• Yes, we offer specialized sanitation and disinfection services, especially for high-touch and high-traffic areas, helping to create a safer environment for employees and customers.

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13. Can I request a quote before committing to your services?

• Absolutely. We provide free, no-obligation quotes after an initial consultation to assess your specific needs and develop an accurate estimate.

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14. Do you offer emergency cleaning services?

• Yes, we understand that emergencies can arise, and we offer fast-response cleaning services for unexpected situations like spills, accidents, or urgent sanitation needs.

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15. How can I get started with Ultravista Professional Cleaning Services?

• Getting started is simple! Just contact us via phone, email, or our website to schedule an initial consultation. We’ll assess your needs and develop a customized cleaning plan for your business.

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16. Do you offer contract cleaning services?

• Yes, we provide contract cleaning services with flexible terms to meet the long-term cleaning needs of businesses, ensuring consistent, reliable service.

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17. What is your policy on equal employment and safety practices?

• UltraVista is committed to equal opportunity employment and safe work practices. We uphold diversity, inclusion, and strict safety protocols across all job sites to protect both our employees and clients.

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18. How do you handle feedback or complaints?

• We value client feedback and address any concerns promptly. Our quality control team regularly follows up on feedback to make necessary adjustments and continuously improve our services.

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19. Are your cleaning products and practices safe for children and pets?

• Yes, we prioritize safety and use non-toxic, child- and pet-safe products, especially in residential and public spaces to ensure a safe environment for everyone.

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20. What makes Ultravista different from other cleaning companies?

• Ultravista stands out due to our commitment to sustainability, attention to quality, and focus on customer satisfaction. We offer tailored cleaning solutions, advanced techniques, and a highly-trained team dedicated to delivering exceptional results.